Welcome to the UK Trading Users Help Area.

These help pages are being compiled from some of the support requests that we have received from our users in the past, and have also added some material that we think may be useful to you to use with your hosting account.

In this area you will hopefully find an answer to a problem or learn a 'trick' or two from the 'tips & hints section.

SPAM - Unsolicited Commercial Email is becoming a distinct problem for everyone who has an email address.
It's highly unlikely that we can ever stop it completely, but read our 'Hint's & Tips' page to get information on how you can do something to reduce the quantity that you receive. Click Here

SPAM BLOCKING
Our anti-spam system automatically blocks IP addresses of SMTP relays when/if our servers detect that the sending server attempts to deliver 'x' amount of email in 'x' period to our users. This mechanism is fairly reliable, but on rare occasions can block inbound email from  'legitimate' senders.  If you are experiencing email getting 'bounced' from the UK Trading mail system, you can check to see if your host or IP is on our 'blacklist'.
Click here to open our host/IP test facility

If the topic or information that you are looking for doesn't exist here, then please use the 'Support Tickets' link found in your Control Panel to send a support request to our technical staff.